Golden Era Tech

Golden Era Tech is Call Before You Click’s dedicated in-home technical assistance program, designed to keep seniors safe, independent, and confidently connected. Technology should make life easier, not more stressful. Our patient, trusted team comes directly to your home for private, 1-on-1 training at your own pace. We help evaluate digital risks, set up modern password managers so you can finally retire the old paper password book, configure assistive devices, and resolve everyday tech frustrations. Whether you need help securing your home network, setting up a simplified tablet, or navigating online services, we provide hands-on coaching tailored entirely to your needs in the comfort of your own home. 

In-Home Technical Assistance (Subsidies Available for Eligible Clients)

Our hands-on in-home services are offered at a standard rate of $80/hour (plus a travel support fee). As a non-profit organization, full fee waivers, sliding-scale subsidies, and reduced rates are available for qualifying clients based on financial need.

To steward our non-profit resources effectively, all in-home visits must align directly with our core mission of supporting scam prevention, digital security, aging-in-place, and quality of life for vulnerable community members.

On-Mission In-Home Services Provided:

In-Home Safety & Tech Assessment: Conducting a comprehensive, room-by-room evaluation of current devices, Wi-Fi security, accessibility barriers, and scam risks to create a customized tech improvement plan for aging in place safely.

Scam & Fraud Defense Setup: Installing security updates, configuring privacy settings, setting up spam/call blockers, and auditing devices for malware or suspicious apps.

Secure Account Restores & Password Manager Setup: Providing 1-on-1 assistance with password management - replacing vulnerable paper password notebooks - along with configuring two-factor authentication and restoring safe account access following a security concern. 

Quality-of-Life & Tech - Setup & Coaching: Tailored, patient guidance on streamlining and operating equipment from cable boxes or streaming devices to safely accessing online banking, telehealth portals, digital prescriptions, and everyday tools that foster independence.

Aging-in-Place & Assistive Tech: Setting up senior-friendly tablets, simplifying computer interfaces, configuring voice-controlled assistance (smart speakers for emergency calls/reminders), installing fall-detection and personal emergency response systems (PERS), and setting up easy-to-use communication tools to keep clients connected.

Safety & Security Systems: Assisting with video doorbells, smart locks, emergency alert systems, and secure Wi-Fi networks to ensure personal and home safety.

Remote Family Support Setup (JubileeTV): Installing and configuring JubileeTV to allow family members to remotely assist with TV navigation, check in, and share photos or video calls effortlessly.

TV, Sound & Entertainment Setup: Mounting televisions, installing sound systems, and setting up streaming media to enhance daily quality of life and maintain a strong connection to the outside world.

(Note: As a non-profit, we do not provide general commercial IT support or non-safety-related hardware repairs.)