The Hotline

The Hotline: Your Direct Line to Digital Safety & Support

Whether you're suspicious of a strange email, need help setting up a device, or want to schedule an in-home visit, The Hotline is the front door to Call Before You Click (CBYC). No tech question is too small, and no concern is too minor. We are here to keep seniors safe, independent, and connected.

Call Us Anytime: 314-669-1673

How The Hotline Works

We’ve designed The Hotline to be patient, friendly, and always accessible so you can get immediate guidance without long wait times or complicated phone menus.

1. Your Entry Point for All CBYC Services

The Hotline connects you directly to everything Call Before You Click offers. From answering quick safety questions to enrolling in our in-home tech support or community workshops, your journey starts with a single call.

2. Instant AI Guidance (Scam Help, Tech & Scheduling)

Our custom, senior-friendly AI agent answers every call instantly - 24/7. It is specifically trained to help you with:

Scam & Fraud Verification: Got a suspicious text, call, or pop-up? Tell us what happened, and we’ll help you evaluate if it’s a scam before you click or send money.
Tech Questions: Simple, step-by-step guidance for everyday smartphone, computer, or tablet troubles.
Service Scheduling: Easily book an in-home setup session, register for a S.T.A.R.T. workshop, or inquire about our programs.

3. Live Human Support (When Available)

Transfer on Request: Ask to speak with a live team member at any time during your call. If no one is available, you can easily request a quick callback.
Automatic Escalation: If a situation is complex, sensitive, or requires hands-on assistance, our system automatically routes your call or schedules a follow-up with a dedicated CBYC team member or specialist.

4. Client Intake & Community Referrals

During your call, we can complete quick client intake to tailor our services to your specific needs. If you require assistance beyond our technical scope, we partner with trusted local senior resources and social services to connect you with the right support.

When Should You Call The Hotline?

Rule of Thumb: If it feels wrong, urgent, or confusing - Call Before You Click!

"I got a pop-up saying my computer has a virus and giving me a number to call."
"I received a text about a package delivery or bank alert that doesn't look right."
"Someone called claiming to be from Medicare, Amazon, or the IRS asking for information."
"I need help setting up my new tablet or securing my Wi-Fi network."
"I'd like to schedule an in-home Golden Era Tech consultation for myself or a parent."

Ready to Connect?

You don't have to navigate digital threats or frustrating technology alone. Save our number in your phone or keep it near your computer!

Call The Hotline: 314-669-1673

Available 24/7 for instant guidance and support.

Page updated

Report abuse